The Role will be learning about application support whilst being mentored by the senior team members, learning about the industry and technical 1st the 2nd line application support.
Key Responsibilities
• Provide 1st line triage of Helpdesk tickets. Serve as the first point of contact for technical assistance.
• Liaise with the relevant teams where tickets are raised concerning a functionality question, to determine who is best placed to respond to the enquiry.
• Monitor outstanding tickets to ensure historic tickets are closed where appropriate, based on criteria provided by senior management.
• Train in discrete areas of the system, with the aim of producing written training material on the area concerned.
Key Skills
• Excellent Verbal & Written Communication Skills.
• Ability to work under pressure.
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Strong problem solving abilities
• Be able to manage/prioritise their own workload so tasks can be completed to meet targets/deadlines where necessary.
• Achieved at least a 2:1 Degree in Computer Science, or IT related field (or equivalent)
Desirable
• SQL
• UNIX/LINUX
• Knowledge around commodities, trading or banking sector