Help Desk – Desktop Support Analyst
Location: London (occasional travel required)
Competitive Salary + Comprehensive Benefits
We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.
In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.
What You'll Be Doing:
- Providing top-tier IT support (in-person, phone, remote) to employees at all levels
- Troubleshooting and resolving desktop, mobile, printing, and network issues
- Managing user accounts via Active Directory and working within an enterprise Windows environment
- Supporting software deployment, patching, and security remediation
- Managing hardware assets and supporting onboarding/offboarding procedures
- Collaborating with vendors, contractors, and building management on IT installations
- Working closely with the broader tech team across international locations
You’ll Thrive In This Role If You’re:
- Customer-focused with strong interpersonal and communication skills
- A self-starter with solid time management and task ownership abilities
- A natural problem-solver with a structured approach to troubleshooting
- Technically versatile — from Windows/macOS to mobile devices and enterprise systems
- A team player who works well in a hybrid global support environment
Requirements:
- 3+ years of professional IT support experience (remote and onsite)
- Experience imaging Windows and macOS systems
- Proficiency with Active Directory, Citrix, and network troubleshooting
- Familiarity with endpoint management, printing issues, and mobile device support
- Experience managing third-party vendors and technical installations
Preferred:
- Exposure to ITIL practices and enterprise security processes
- Strong analytical and creative problem-solving skills
- Experience with remote and on-call support setups
- Bachelor's degree or equivalent experience in a technical field
Benefits Snapshot:
- Private medical insurance (including vision), dental, and critical illness cover
- Wellness incentives, gym discounts, in-house fitness events
- Generous parental leave and family support programs
- Pension scheme, income protection, and life assurance
- Cycle-to-work scheme, season pass loans, and more
- Opportunities for international travel and career growth
Ready to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.