We’re hiring a proactive and detail-oriented Customer Support Analyst to join the eOperations team of a global financial services business. Based in London, this role supports mission-critical trading applications and services across EMEA, APAC, and the US. If you thrive in fast-paced environments, enjoy solving complex technical issues, and have experience in financial markets — we want to hear from you.
The Opportunity
You’ll be part of a global team overseeing the full trade lifecycle — from order entry through to clearing and settlement. Working closely with brokers, traders, product teams, and developers, you’ll play a key role in maintaining service excellence and operational resilience.
What You’ll Be Doing
- Diagnose and resolve 1st-line support issues; escalate as needed while maintaining clear documentation.
- Communicate effectively with internal and external stakeholders, managing expectations throughout.
- Take ownership of your workload and contribute to team task distribution.
- Develop expertise in proprietary trading platforms, supporting issue replication and UAT testing.
- Troubleshoot FIX API connections and monitor trade flows and market data workflows.
- Support daily health checks and participate in platform testing and process improvement initiatives.
- Contribute to team documentation and knowledge sharing resources.
What We’re Looking For
- 3+ years in a trading support or financial services environment (e.g. brokerage, exchange, investment bank).
- Familiarity with FX and Rates products (e.g. NDFs, Swaps, FXO, IRS, Gilts, EGBs).
- Experience with FIX protocol, Unix/Linux, and end-to-end trade lifecycle.
- Strong communication skills – able to bridge the gap between business and technology.
- Comfortable multitasking and prioritizing in a high-pressure environment.
- Knowledge of SQL, JIRA, and scripting is a plus.
- Exposure to third-party tools like MarkitWire, ICElink, Refinitiv, or ION is highly desirable.
Nice to Have
- Experience with application deployments or basic network troubleshooting.
- Interest in improving operational processes and driving support innovation.
- A collaborative mindset and eagerness to grow technical and product knowledge.
Why Join?
- Be part of a global support team at the core of trading operations.
- Collaborate with leading professionals across trading, operations, and technology.
- Work in a hybrid model from our central London office, with opportunities for growth and impact.
Ready to Apply?
Click “Apply” or reach out directly to Javed Hussain, to learn more. If you’re passionate about financial markets and thrive in a client-facing technical support role, we’d love to speak with you.