Our firm is an independent investment management and strategic advisory business with a global footprint across the US, Europe, and Asia. We are committed to delivering exceptional performance, strategic insight, and the highest level of client service. Our success is driven by a culture built on collaboration, innovation, and a client-first mindset.
With offices spanning major financial hubs across the world, our team of over 1,000 professionals serves clients in more than 40 countries. We take pride in being a values-led organization where every colleague has a voice and the opportunity to contribute to our shared success.
We are seeking a Desktop Support Analyst to join our London office. In this role, you will provide hands-on and remote technical support to colleagues across global offices. You will be the first point of contact for IT assistance, working across a wide range of systems, platforms, and devices.
You’ll work closely with local and global technology teams to ensure smooth operations and high-quality support. This role requires a proactive, customer-oriented professional who is eager to solve problems, improve processes, and enhance the overall technology experience within the firm.
Key Responsibilities
-
Provide desktop and remote IT support to colleagues across multiple offices.
-
Troubleshoot hardware, software, and network issues across Windows and macOS environments.
-
Manage user accounts and groups in Active Directory.
-
Support mobile devices (iPhone, Android), printers, and Citrix/remote access systems.
-
Coordinate with vendors and building personnel to manage installations and onsite services.
-
Assist with onboarding/offboarding, including equipment setup and account access.
-
Maintain and track hardware assets and ensure system security compliance.
-
Identify and recommend process improvements to enhance efficiency and service quality.
-
Provide occasional on-call and after-hours support as required.
-
Travel periodically to other offices for technology support.
Who You Are
-
Customer-focused: You deliver exceptional support and communicate effectively with all levels of staff, translating technical issues into clear, simple language.
-
Self-starter: You’re organized, proactive, and capable of managing multiple priorities independently.
-
Problem solver: You approach challenges analytically, identify root causes, and develop practical solutions.
-
Team player: You thrive in a collaborative environment, supporting colleagues across different locations and time zones.
-
Accountable: You take ownership of tasks, follow through on commitments, and ensure resolutions are achieved.
Qualifications
Minimum Requirements:
-
3+ years of professional hands-on and remote technical support experience.
-
Strong experience with Windows and macOS imaging and endpoint management.
-
Proficiency in Microsoft Active Directory and enterprise network troubleshooting (LAN, DNS, TCP/IP, Wi-Fi).
-
Familiarity with remote access tools and Citrix environments.
-
Experience managing vendors, hardware assets, and technology deployments.
-
Strong communication and customer service skills.
Preferred:
-
Experience providing remote/on-call support to multiple offices.
-
Familiarity with ITIL framework and methodologies.
-
Understanding of enterprise security, remediation, and patch management.
-
Bachelor’s degree or equivalent technical training.
Benefits
We offer a highly competitive compensation package and comprehensive benefits, including:
-
Private medical, dental, and vision insurance
-
Life assurance and income protection
-
Paid maternity and paternity leave
-
Pension scheme and cycle-to-work program
-
Gym membership discounts and wellness incentives
-
Childcare and eldercare support programs
-
International travel opportunities
-
Charitable giving and volunteer programs